Return and Exchange Policy
What are our Return and Exchange Policy?
All returns and exchanges must be submitted within 10 business days upon receipt of the goods, unused with all tags attached and packaging intact. You are responsible for return shipping fees. You will not be charged for the shipping of the exchanged product. You shall assume all risk of loss or damage to product while in transit to Beauty Lies Beneath. We are not responsible for any damage which occurs as a result of the return shipping or lost packages. We recommend using a traceable method of shipping for your protection.
Beauty Lies Beneath has the right to refuse any return or exchange if you (1) return without a RMA (2) beyond 7 business days (3) items showing signs of wear or those that have been altered, are missing parts or pieces, or damaged in any way.
Due to health code regulations, panties, lingerie, hosiery, shapewear, butt lifters, along with our breast and butt enhancer products are FINAL sale items, except if there is a defect due to the manufacturing process. For defective items, an exchange is granted for the same size and color. For returns, a 20% restocking fee will incur and shipping charges are not refundable.
Shipping and Handling charges are not refundable. If you received free shipping and decide to return item(s) for a refund that result in your merchandise total being less than $50, you will be charged for the shipping cost. You will be credited the difference between the merchandise amount and the shipping costs. For example:
Original Purchased Amount = $ 55
Returned Amount = $ 20
Shipping Cost = $ 6
Amount credited to you = $ 14 (20 - 6)
BeautyLiesBeneath.com will process your return or exchange approximately 7 - 14 business days and will notify you once we have done so. If a refund is requested, we will process it on the original payment method used.
How do I return or exchange an item?
Please complete the RMA (Returned Merchandise Authorization) Request Form within 7 days of receipt of merchandise
We will respond to your request within 1-3 business days. We will issue an RMA number and shipping instructions via email.
We will not accept any returns without a RMA number. No Exceptions. You must receive authorization for any items being returned to us for exchange or refund. Unauthorized and/or ineligible returns will not be processed for a refund or exchange. If you would like the item(s) to be returned to you, BeautyLiesBeneath.com will gladly ship the item(s) back to you at your expense. Unauthorized returns may be subject up to 50% restocking charges.